Black Bear Exterior Cleaning Ltd
Website: www.black-bear.co.uk
Email: hello@black-bear.co.uk
Phone: 07854 165713
Effective Date: 1st September 2025
1. Introduction
Black Bear Exterior Cleaning Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website www.black-bear.co.uk
, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Black Bear Exterior Cleaning Ltd is a UK-based exterior cleaning company providing services including but not limited to:
Roof cleaning
Driveway and patio cleaning
Gutter cleaning
Solar panel cleaning
Pressure washing
Exterior property cleaning services
For data protection purposes, we are the Data Controller of your personal data.
3. What Information We Collect
We may collect and process the following personal data:
Information You Provide
Name
Address
Email address
Telephone number
Property details relating to service requests
Any information submitted through our contact forms
Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website
This data is collected via cookies and analytics tools (see Section 8).
4. How We Use Your Information
We use your information to:
Respond to enquiries
Provide quotations
Deliver our services
Send invoices
Communicate about bookings
Improve our website and services
Meet legal and regulatory requirements
We do not sell, rent, or trade your personal data to third parties.
5. Lawful Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
Contractual necessity – to provide a quote or carry out agreed services
Legitimate interests – to respond to enquiries and improve our services
Legal obligation – for accounting and tax compliance
Consent – where required (e.g., marketing communications)
6. Data Sharing
We may share your data with:
Accountants or professional advisers
Payment processors
Website hosting providers
IT support providers
All third parties are required to respect the security of your data and treat it in accordance with the law.
7. Data Retention
We retain personal data only for as long as necessary:
Enquiry data: up to 12 months
Customer and invoice data: up to 6 years (for tax and legal compliance)
After this period, your data is securely deleted.
8. Cookies
Our website may use cookies to:
Improve website functionality
Analyse website traffic
Enhance user experience
You can control or disable cookies through your browser settings.
If we use Google Analytics or similar tools, these collect anonymised traffic data to help us improve our website.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
Unauthorised access
Alteration
Disclosure
Loss or destruction
Access to personal data is restricted to authorised personnel only.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request restriction of processing
Data portability
Withdraw consent (where applicable)
To exercise any of these rights, contact us at:
hello@black-bear.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Black Bear Exterior Cleaning Ltd
hello@black-bear.co.uk
07854 165713
www.black-bear.co.uk